Welcome to Elogs Technology. We provide industrial-grade telematics, including GPS fleet tracking, fuel monitoring, and high-fidelity sensor analytics. This Privacy Policy describes how we collect, use, and protect your information when you use our hardware, platform, and mobile applications.
1. Information We Collect
Directly Provided Information
When you submit our “Get Started” business inquiry form on this website, we collect your full name, company name, email address, phone number, industry, approximate fleet size, and your area of interest, along with any message you choose to share. This information is submitted directly into our CRM (Zoho CRM) so our sales team can respond to your inquiry.
Automatically Collected Information
Like most websites, we use tools that automatically collect limited technical information when you browse this website:
- Google Analytics (GA4) — pseudonymous usage data such as pages viewed, time on site, device/browser type, approximate location, and referral source
- Zoho SalesIQ — our live-chat and visitor-engagement tool, which may log your IP address, browsing behaviour, and the content of any chat conversation
This Privacy Policy covers this website only. Vehicle, fleet, or sensor data generated by our GPS and IoT tracking hardware once deployed for an existing customer is governed separately by that customer’s Service Agreement or Data Processing Agreement, not by this website policy.
2. How We Use Your Information
We use the personal data described above to:
- Respond to your inquiry and provide quotes, product information, or demonstrations.
- Operate, maintain, and improve this website and understand how it is used.
- Communicate with you about our products and services, where you have not opted out.
- Comply with legal obligations and enforce our Terms of Service.
- Detect, investigate, and prevent fraud, spam, or misuse of our systems.
3. Legal Basis and Consent
In alignment with the Digital Personal Data Protection (DPDP) Act, we process personal data only when we have a lawful basis. This includes your explicit consent, for the performance of a contract, or to comply with legal obligations. You have the right to withdraw consent at any time.
5. Data Retention
We retain inquiry/lead data for as long as needed to respond to your request and pursue a potential business relationship, and thereafter as required for legitimate business records or legal/tax obligations (typically up to 7 years for commercial correspondence, in line with standard Indian record-keeping practice). Analytics data collected by Google Analytics is retained per Google’s default retention settings, which we may configure to a shorter period.
7. Data Security
We use reasonable technical and organisational measures — including access controls, encrypted transmission (HTTPS/TLS), and reputable third-party processors (Zoho, Google) with their own security certifications — to protect your personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Under the DPDP Act, as a Data Principal, you have specific rights regarding your personal data:
- Right to access information about processed data.
- Right to correction and erasure of personal data.
- Right of grievance redressal.
- Right to nominate a person to exercise your rights in the event of death or incapacity.
9. Grievance Officer and Contact
In compliance with the DPDP Act, we have appointed a Grievance Officer to address any concerns regarding data privacy.
Email: mail@elogs.in
Phone: +91 97912 00707
Address: Electronics City Phase 1, Bangalore, Karnataka, India.
10. Children’s Privacy
Our services are intended for professional and industrial use. We do not knowingly collect or process personal data from individuals under the age of 18.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes via email or through a prominent notice on our platform.
12. Governing Law
This Privacy Policy is governed by the laws of India, specifically the Digital Personal Data Protection Act (2023) and the Information Technology Act (2000).